11 Facts for 2-1-1 Day 2018

February 07, 2018 | United Way Team

United Way 2-1-1 is a free, confidential information and referral helpline and website available 24/7. From homelessness to healthcare, 2-1-1 can help people resolve some of their most pressing challenges and needs.

For more than 20 years, United Ways across the U.S. have supported 2-1-1. This Sunday, February 11, is 2-1-1 Day, which provides an annual opportunity for us to showcase the important work 2-1-1 does in East Central Iowa.

Here are 11 facts for this year's 2-1-1 Day:

  1. 2-1-1 recently updated their website. Check out their new look and features by visiting 211iowa.org.
  2. HACAP employees answer our community's calls and direct them to the resources they need.
  3. Every tax season, our local 2-1-1 schedules Volunteer Income Tax Assistance (VITA) appointments for individuals and families. This program provides free tax preparation and filing services.
  4. Regionally, 2-1-1 provides support for 42 counties and 13 United Ways across Nebraska and Iowa.
  5. Statewide, our local 2-1-1 center is one of five centers in Iowa. A database of resources serves the entire state and establishes network for both directors and contact center managers.
  6. United Way 2-1-1 works with United Way Worldwide, which covers 93.5% of the United States.
  7. 2-1-1 has resources from 983 agencies, with 5,663 available services to callers.
  8. There are several ways to contact 2-1-1: call 2-1-1 from a landline or 319-739-4211 from any phone, text your zip code to 898211, or search their website.
  9. Callers contact 2-1-1 for a wide variety of reasons including income support, housing, utilities, healthcare, and more.
  10. In addition to connecting residents to help they need, 2-1-1 supports local disaster planning, response, and recovery. Through floods, windstorms, heatwaves, ice storms, or other disasters, 2-1-1 communicates with community and emergency service providers.
  11. 2-1-1 can assist non-English speaking callers, too! Get help through a telephone interpreting service with access to 150 languages.

To our friends at 2-1-1 centers all across North America, thank you for all you do. Happy 2-1-1 Day from United Way of East Central Iowa!


Visit 2-1-1iowa.org